Returns & Refunds

RETURNS

We accept returns within 7 days if you are not 100% satisfied with the quality of any product. We do not accept returns for any other reason due to the perishable nature of our products. We guarantee our products 100% . If you receive a broken or mishandled item we will replace it at no cost to you.

DAMAGED PRODUCTS

On occasion, some of our products may arrive damaged for various reasons. We will gladly replace damaged goods or credit you for the item(s). We will determine how best to proceed given the situation, and may require proof of damaged goods by use of a digital camera image, or require the item be returned.

REFUNDS

Once your return request has been received, we will notify you via email of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at LetsTalk@PleasantPistol.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at LetsTalk@PleasantPistol.com and we will provide you with exchange information.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING

To return your product, you should mail your product to: Pleasant Pistol Returns, P.O. BOX 571185, Dallas, Texas, 75357.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.